Privacy Policy

Updated October 18, 2026

1. Who We Are

StormVia is operated by Franklin Labs LLC. This policy describes how we collect, use, and protect information when you use the StormVia platform.

2. Information We Collect

Account Information

Name, email address, and organization affiliation provided during account creation by your agency administrator.

Contact Information

Phone numbers added by agency administrators for SMS alert delivery. Phone numbers are stored in E.164 format and used solely for delivering weather alerts and verification messages.

Public Weather and Location

You can search public weather by ZIP code, town or address without granting device-location permission. Device coordinates are requested only after you select “Use my location” and your browser permits access. StormVia sends the selected coordinates to the National Weather Service for forecasts and alerts, and sends typed searches to Mapbox for location lookup. The map loads directly from Mapbox and radar providers, which receive the viewed map area and connection information such as your IP address.

The public weather feature does not save device coordinates or typed searches to your account, create a location history, or put precise coordinates in share links. ZIP share links contain the ZIP code. StormVia analytics is disabled on this public weather surface. Providers process requests under their own policies; this does not mean that providers or infrastructure keep no operational logs. You can revoke browser location permission in your site settings at any time.

Usage Data

Login timestamps, pages visited, and feature usage to improve the Service. We use self-hosted analytics and do not share usage data with third parties.

3. How We Use Your Information

Deliver weather alerts, briefings, and emergency notifications via email and SMS
Send one-time verification codes to confirm phone numbers
Authenticate users and manage access to the platform
Improve the Service based on aggregate usage patterns
Communicate service updates and changes

4. SMS Data

When you are added as an SMS contact:

Your phone number is stored securely and used only for StormVia alert delivery and verification messages
We record verification status, opt-in/opt-out timestamps, and message delivery status
SMS messages are sent via Amazon Web Services (AWS) infrastructure
We do not sell, rent, or share phone numbers with third parties
Mobile opt-in data and SMS consent records are not shared with third parties or affiliates for marketing or promotional purposes
Phone numbers of contacts who reply STOP are retained in opted-out status to prevent re-enrollment

5. Data Sharing

We do not sell your personal information. We share data only with:

Infrastructure providers (AWS) for email and SMS delivery — subject to their privacy policies
Weather and map providers (National Weather Service, Mapbox and Iowa Environmental Mesonet) to provide public forecasts, location search and map imagery
Your agency administrators who manage contacts and access within their organization
Law enforcement only when required by valid legal process

6. Data Security

We protect your data using encryption in transit (TLS) and at rest. Access to production systems is restricted and authenticated. Database backups are encrypted and retained for disaster recovery.

7. Data Retention

Account data is retained while your organization maintains an active subscription
SMS delivery logs are retained for 90 days
Audit logs are retained for 1 year
Upon account deletion, personal data is removed within 30 days

8. Your Rights

You may request to:

Access the personal data we hold about you
Correct inaccurate information
Delete your personal data (subject to legal retention requirements)
Opt out of SMS messages by replying STOP to any message
Unsubscribe from email notifications via the link in any email

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the Service or email. The effective date at the top of this page indicates the last revision.

10. Contact

Questions about this policy? Contact us at support@stormvia.com